FAQs

Frequently asked questions

Q: Where is your company based?

• A: We are registered and based in the UK, so most of our shipments are done from the UK.

Q: How do you return goods?

• A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. See our returns and refund policy

Q: What are your business hours?

• A: Our normal business hours: Monday to Friday 9:30am to 5:00pm

Q: How do I ask questions or file queries?

• A: You can contact us at customerservices@bowde.co.uk

Q: How long do you take to reply to questions and queries?

• A: We aim to reply within 24hrs during business days.

Q: How do I get a refund?

• A: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Q: How do I exchange goods that I bought for different item(s)?

• A The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.